As a business owner or manager your team collectively, must access and check to make sure that you are focusing on continually adding value and being relevant and exceeding your customers’ expectations. Customer Experience is not just centered on answering queries or customer service. Your Customer Experience needs to undergo a health check on a regular basis! In customer service and, importantly more in marketing, being able to solve your customers’ problems before they are

Small business has always had an untapped resource available at its disposal when it comes to building a name brand for the company - its "sales team"; every team member from the Managing Director through to delivery driver are involved in customer service and sales either directly or indirectly. It's all about "communicating" effectively with your identified prospective customers and qualified customers. Business activity, market share and sales income overall would increa