Customer service is an integral component to both our client's and their
Effective marketing starts with knowing your "target market" and how
many potential customers there are.
Did you know that it can cost up to 10 times more to attract a new
customer than to maintain and keep an existing customer? That’s why
providing exceptional customer service and building mutually
beneficial relationships with your customers is very important.
Customer service starts with the first interaction we have with a client or
prospect, and continues collaboratively through every contact, review
and evaluation process; we guarantee this in full and on time.
Customer service is all about "repeat business" and referrals, not just a
handshake and a smile.
WANT TO IMPROVE YOUR CUSTOMER SERVICE?
As part of our professional services implementation of exceptional customer service practice, Strategic Sales Marketing Management can work with you to improve or develop Customer Service Policies and Procedures to help encourage a customer focused culture amongst your team.
This includes procedures for telephone greeting and serving customers to resolution of complaints or areas of concern from customers.
Providing exceptional customer service can assist your business to both keep and increase your customer base.
Providing exceptional customer service and building relationships assists Strategic Sales Marketing Management to keep and further increase our base of highly satisfied clients.
Keep customers and return
Assist with business planning
Increased word of mouth and referrals
Building good relationships
If you want more customers, we can work with you to start keeping the ones you have.